Return & Refund Policy
Last Updated: May 2026
Welcome to Anviya Living.
Every piece we create is handcrafted with care by skilled Indian women artisans using traditional Kantha techniques. Due to the handmade nature of our products, each item may carry slight variations that make it truly unique.
We want you to shop with confidence, and we are committed to making your experience smooth and transparent.
Returns Policy
We accept return requests within 7 days of receiving your order.
To qualify for a return:
The item must be unused, unwashed, and in original condition
Original tags and packaging must be included
The product should not show signs of wear, damage, or alteration
Proof of purchase or order confirmation is required
To start a return request, please email us at:
return@anvyaliving.com
Our team will review your request and guide you through the next steps.
Handmade Product Disclaimer
All Anviya Living products are handmade individually by artisans. Slight differences in:
Stitching
Print placement
Fabric texture
Color tones
Patchwork patterns
are natural characteristics of handcrafted products and are not considered defects.
These details are what make every piece special and one of a kind.
Non-Returnable Items
The following items are not eligible for returns or refunds:
Custom-made or personalized orders
Sale, discounted, or clearance items
Gift cards
Products damaged due to misuse or improper care
Items returned without original packaging or tags
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Kindly include:
Your order number
Clear photos of the item and packaging
A short explanation of the issue
Email:
amandine.bastien@anvyaliving.com
Once verified, we will offer a replacement, store credit, or refund depending on the situation.
Refund Policy
After receiving and inspecting the returned item, we will notify you regarding your refund approval.
If approved:
Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to appear in your account
Processing times may vary depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to an error on our side.
Exchange Policy
We currently offer exchanges only for:
Damaged products
Defective products
Incorrect items received
Exchange requests are subject to product availability.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
We recommend using a trackable shipping service, as Anviya Living is not responsible for lost return shipments.
Order Cancellation
Orders can only be cancelled within 12 hours of purchase before processing begins.
To request a cancellation, contact us immediately at:
return@anvyaliving.com
Need Assistance?
We are always here to help.
Returns
Complaints & Customer Support
amandine.bastien@anvyaliving.com
Logistics & Shipping Support
